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INTRANET Design - Keep it Smart but Simple

An intranet is an excellent corporate communication tool. It brings much needed transparency, an economic way of disseminating information and a medium for employees to be involved and operational.

It is important to continuously update intranet software and functionality to keep up with growing demands and expectations of users. The design of the intranet plays the biggest role as it needs to be practical and generate the desired results.

The company or person who designs your intranet should pay attention to the following before commencing with the design:

  • Clearly defined categories and divisions and easy to navigate
  • Involve management, employees and other users in the functionality, preferences and look and feel
  • A dependable back-up system to protect databases and information

Features of a smart, but simple intranet:

  • User friendly, tried and tested features and technology
  • Appealing design without using too many colours and graphics
  • Ongoing design improvements and new technologies
  • Accessible to computer and mobile users alike
  • Making use of a wide spectrum of solutions and intranet modules
  • Development is based on user behavior and researched methods
  • Proper search features and search quality
  • Uses a content management system (CMS) to maintain content consistency
  • All applications are online, using browser technology
  • Has a self diagnostic system

If you invest in a properly designed intranet, you are ensured of a return on investment. Improved intranet design means satisfied users, easy grasping of features and improved usability resulting in less support expenses. Intranet support is a necessity but it is an expensive service. The smarter the design and functionality of your intranet, the less users will need to ask for support assistance.

A decrease in intranet use does not necessary mean there is something wrong with your intranet. It usually indicates that users are familiar and comfortable with their intranet and they know where to get the content they need and that is the main objective of having a simple but smart intranet.

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